Cancellation and Refund

Cancellation and Returns Policy

  1. You can cancel an order until it has not been packed and left in from our Merchant Establishment on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

  2. As a general rule, you shall not be entitled to cancel your order once you have received confirmation of items being picked up by our delivery agents. You are not entitled to return and cancel your order once it has left the Merchant Establishment for delivery.

  3. In case if you cancel your order once confirmed and billed to the merchant establishment, DARUAPP shall have the right to charge you a cancellation fee of minimum INR 200 up to the order value with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee account for the cost of labor, gas, and time at the discretion of the retail partner.

  4. DARUAPP shall also have the right to charge you a cancellation fee for the orders canceled by DARUAPP for the reasons specified under clause (6) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to DARUAPP or its Merchant Establishment and delivery partners, DARUAPP shall not charge you any cancellation fee.

  5. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

  6. We reserve the sole right to cancel your order in the following circumstance:

    1. in the event of the designated address falls outside the delivery zone offered by us;

    2. failure to contact you by phone or email at the time of confirming the order booking;

    3. failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or

    4. Unavailability of all the items ordered by you at the time of booking the order.

You can cancel a delivery any time before the order is picked up our delivery agent and confirmed the same in your screens of a web page, APP or M-Site.

Refund Policy

  1. You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:

    1. Cancellation of the order due to lack of information, direction or authorization from you at the time of completion of the order in any of our App/Website/M-site.

    2. Us canceling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking;

    3. You canceling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.

  2. Our decision on refunds shall be at our sole discretion and shall be final and binding.

  3. All refunds will be directly credited to your DARUAPP wallet only at first. If payment was made by redeeming DARUAPP wallet balance then, a refund will be initiated into DARUAPP wallet within a day of your order cancellation, which can be later transferred into your bank account within 7 business days in accordance with the terms that may be stipulated by the bank which has issued the credit/debit card.

  4. In case you receive a refund failure notice from DARUAPP, you can submit a query at our customer care

  5. From the wallet, you can transfer the refund amount to your bank account at any given time. All refund amounts shall be credited to your account when we receive a payment failure notice from your bank, we will send you an e-mail asking you to call us. When you call us back, we will collect your name and details in order to proceed with the available refund process.

  6. There is no Cash on Delivery option for payment mode. So no refund policy on that.

What are the benefits of taking the refund to DARUAPP Wallet?

  1. Faster Check-out by using DARUAPP Wallet.

  2. Don’t wait for refunds to the source which take (0-7+ days) and use the money to buy other products immediately after return refund.